Customer Growth Strategies
- New or expanded customer relationships?
- Improved ROR – Return on Relationships! – which translates to ROI – Improved cross-sell efforts to existing customers.Meeting the needs of your customers one experience at a time – identifying opportunities!
As a customer focused strategy expert, Vicki is committed to getting at the core of your company’s challenges and offering retail training and development for the “Face of the Bank”.
- Enhance the customer experience – to attract and retain customers
- Increase customer product usage
- Improved ROR – Return on Relationships! – which translates to ROI
- Heightened sense of teamwork within the bank – improved Employee Engagement!
- Effective strategies to create exceptional CONSISTENT customer experiences
- Valuable input from employees that are the “Face of your Bank”
- Identifying opportunities to move your organization from “ordinary” to “extraordinary”
WHAT CLIENTS ARE SAYING
“Despite years of banking experience Vicki used plain English. No big banking words that were hard to understand. I especially appreciated that. It was very enlightening for me.”
Relationship & Business Development School Attendee
“Vicki is an awesome presenter. Have enjoyed her since Fundamentals. Great mentor and feel she is a great resource. Kept everyone very involved and engaged. Have never pictured myself as a leader, but this session emphasized that everyone is a leader in some aspect.”
Ethical Leadership Session Attendee
“Vicki provided a great perspective based on her experience. We enjoyed the case studies how she encouraged students to participate in the discussion.”
NBA/KBA Banking School
“Vicki worked with our community bank for several months. She is great at developing people and building relationships and focusing in on staff’s key strengths. She also implemented a plan and keeps us on task to complete it!”
Community Bank Client
“Vicki is a great facilitator! I really appreciate her ability to keep us on task and focus on the results that our bank can achieve.”
Training Session Attendee
“Vicki always related her message back to banking and how to apply it to our individual organizations. She definitely got me thinking, and I took lots of notes!”
Supervisor Bootcamp Attendee
“I really enjoyed the training session. I love how Vicki used video clips and group activities specific to banking world. She presented ideas that we could implement, not just a broad overview.”
Team Building Session Attendee
“Vicki did an outstanding job at our program today. Hands down the best session we’ve had thus far. Her ability to make the lessons directly applicable to banking was extremely beneficial.”
Team Building Session Attendee
“I just want to reiterate how much I enjoyed your presentation and practical solutions to many branch problems / concerns. I can tell that you “like people,” and your teachings are designed to make the life of community bankers BETTER!!”
Bank Manager School Attendee
“Vicki has demonstrated organizational skills to assist organizations with projects. She works collaboratively with staff and they view her as a resource to help them get to completion. I would recommend Vicki for any number of assignments from employee training to strategic planning for your organization.”